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Like so much of the country, we’re snowed under right now!

Because of the weather conditions we are receiving a huge volume of calls and our engineers are in high demand. And like so many other people on the road, our engineers are struggling to get to some parts of Oxfordshire.

We are trying to provide you with the same service as usual, but we are prioritising people who have no heating and hot water. We have also implemented additional measures to try and help.

If your boiler has shut down and is showing error code, then your condensate pipe may be frozen. 

Please follow these steps to get your boiler up and running again: 

  1. Switch your boiler off at the control panel, and turn off the electricity at the wall. 
  2. Find where the pipe is frozen, usually the most exposed part of the pipe. 
  3. Warm the condensate pipe across its exposed length using either a hot water bottle, a microwaveable heat pack or warm water poured from a watering can. Do not use boiling water straight from the kettle as this could damage the pipe. 
  4. Turn the power back on at the wall and restart your boiler. Repeat the process until the boiler works again. 
Justin Sinclair

Author Justin Sinclair

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